Frequently Asked Questions
Everything you need to know about your premium audio and visual experience.
What is the standard shipping timeframe for high-end audio equipment?
We process most orders within 24-48 hours. Due to the sensitive nature of premium electronics, we use specialized couriers to ensure safe delivery, typically reaching you within 3-5 business days.
Do you offer professional installation services?
Yes, Kronos AV provides expert installation services for home cinema systems and high-fidelity audio setups. Please contact our support team to schedule a consultation with our technicians.
What is your return policy for opened electronics?
We offer a 14-day return period. Items must be returned in their original packaging with all accessories. Please note that a restocking fee may apply to opened items that are not defective.
Are all products covered by a manufacturer's warranty?
Absolutely. All products sold by Kronos AV are 100% authentic and come with a full manufacturer's warranty, usually ranging from 1 to 5 years depending on the brand.
Do you offer financing options for larger purchases?
Yes, we partner with several financial institutions to provide flexible monthly payment plans. You can select your preferred financing option at the checkout page.
Can I request a product demonstration before purchasing?
We encourage it. You can book a private listening session at our showroom to experience our speakers, amplifiers, and turntables in person before making a decision.