Returns & Exchanges

At Kronos AV, we want you to be completely satisfied with your high-fidelity audio equipment. If your purchase doesn't meet your expectations, we offer a straightforward 14-day return window for most electronic components and accessories.

1

Initiate Your Request

Contact our customer support team via email or our online portal within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Carefully pack your item in its original factory packaging, including all manuals, cables, and remote controls to ensure the unit is protected during transit.

3

Shipping and Tracking

Affix the return label to the outer shipping carton and send the package back to our service center using a tracked and insured courier service.

4

Inspection and Refund

Once our technicians verify the condition of the returned electronics, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing